Rikeys Privacy Policy

Last Updated: December 2025

Rikeys Ltd respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information across our e-commerce platform, including shopping, selling, POS, and business management services. By using our platform, you consent to this Privacy Policy.

1. Personal Information We Collect

We may collect information that identifies you directly or indirectly, including:

• Name, email, phone number, billing and shipping address
• Account credentials and verification information
• Demographics and preferences
• Transaction and order history
• Device, browser, and IP information

How We Collect: Directly from you via forms, registration, purchases, or communications, and indirectly from third-party services or analytics tools.

2. How We Use Your Information

• Provide and manage your account, orders, and store.
• Process payments and facilitate transactions securely.
• Send updates, notifications, and marketing communications.
• Personalize your shopping and selling experience.
• Analyze usage to improve platform features and security.
• Comply with legal obligations, regulatory requirements, and dispute resolution.

3. Legal Basis for Processing (GDPR)

For users in the EU or countries with data protection laws, Rikeys processes personal information based on:

• Consent provided by the user
• Performance of a contract (e.g., order fulfillment)
• Compliance with legal obligations
• Legitimate business interests (improving services, security, marketing)

4. Sharing and Disclosure

We may share personal information with:

• Affiliates and service providers (payment processors, logistics, hosting, analytics)
• Vendors and partners for order fulfillment or marketing purposes
• Law enforcement or regulatory authorities as required by law

We do not sell personal information to third parties.

5. Cookies and Tracking

We use cookies, web beacons, and similar technologies to:

• Remember user preferences and login status
• Analyze platform usage and trends
• Personalize content and advertising

You can manage cookies through your browser settings or opt-out where applicable.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Inactive accounts may be deleted after a reasonable period.

7. Security

We implement reasonable technical and administrative safeguards to protect your data. However, no system is completely secure. Always protect your account credentials and notify us of unauthorized activity.

8. Your Rights (GDPR / CCPA)

Depending on your location, you may have rights to:

• Access and obtain a copy of your personal data
• Correct or update your information
• Request deletion of your data
• Restrict or object to certain processing activities
• Opt-out of targeted advertising or marketing communications

To exercise your rights, contact: privacy@rikeys.biz.

9. Third-Party Websites

Our platform may link to external websites. This Privacy Policy does not cover third-party practices. Review their privacy policies independently.

10. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe we have, please contact us to remove it.

11. Changes to This Policy

We may update this Privacy Policy periodically. Please review the latest version. Significant changes will be notified via email or site announcement.

12. Contact Us

If you have questions, concerns, or complaints regarding your privacy or this policy, email privacy@rikeys.biz or call +254 789051820.